This Privacy Policy explains how Springs XYZ ("Feeln", "we", "us", or "our") collects, uses, and shares information when you use the Feeln mobile or web application and related services.
Information we collect
- Account data: email address, Firebase authentication identifier, and optional display name. Firebase handles your password; Feeln does not receive it.
- Guest authentication: a temporary anonymous identifier may be created so guest features can work before registration.
- Saved activity: favorite song identifiers and profile display name may be synchronized through Firebase Firestore.
- On-device data: your selected profile photo and listening statistics are currently stored on your device and are not uploaded by Feeln.
- Subscription data: product, entitlement, transaction, and subscription-status information from Apple, Google, RevenueCat, or Paddle. We do not receive your complete payment-card number.
- Diagnostics: crash reports, stack traces, app version, operating system, device type, timestamps, performance information, and a pseudonymous account identifier through Sentry.
- Support communications: information you choose to send when contacting support.
How we use information
- Provide authentication, playback, favorites, profile, and subscription features.
- Restore and synchronize access across supported devices.
- Diagnose errors, secure the service, and improve reliability.
- Respond to support, privacy, and account-deletion requests.
- Comply with applicable laws and app-store requirements.
Service providers
We use providers that process information on our behalf or under their own platform terms:
- Google Firebase for authentication and synchronized account data.
- RevenueCat for subscription entitlements and purchase management.
- Apple App Store and Google Play for native payments.
- Paddle for supported web payments through RevenueCat.
- Sentry for crash reporting and performance diagnostics.
We do not sell personal information or use third-party advertising trackers.
Retention and deletion
We retain account information while your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, and prevent abuse. Provider-held transaction or diagnostic records may follow the provider's retention requirements.
Registered users can delete their Feeln login and synchronized profile data from Profile → Delete account. Deleting an account does not automatically cancel an Apple or Google subscription. On-device data can be removed by clearing app data or uninstalling the app.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of personal information. To make a request, email support@tryfeeln.com. We may need to verify your identity before completing a request.
Children
Feeln is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and remove it where appropriate.
International processing
Information may be processed in countries other than your own, including where our service providers operate. Those countries may have different data-protection laws.
Security
We use reasonable technical and organizational safeguards, but no electronic transmission or storage method is completely secure.
Changes
We may update this policy and will post the revised effective date on this page.
Contact
Springs XYZ
support@tryfeeln.com